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Frequently Asked Questions

What is the standard turn-around time for orders?
Our standard turn-around is 5-7 business days depending on the time of year. We do also offer same day, 1-2 day, and 3-4 day rush services depending on when you need the items.
Will I get to see a proof of my order?
Yes, it is our policy to send a proof for every order that has engraving or custom elements to make sure there are no mistakes with the final product.
What is the best way to place an order?
We have different options – the choice is yours! You can order 24/7 through our website, fax or email. To speak to a representative, call 703-494-2658 during business hours: M-F 9 a.m.-5:00 p.m. and Saturday 9 a.m. - 12 p.m. ET. Fax: 703-494-5148. Mail: Our mailing address is 2608 Dynasty Loop Business Center Woodbridge, VA 22192. Online: you’re already here!
How do I place an order for custom engraving?
Just go to our contact Us page and let us know what you're looking for. Include a photo of the item (if available) a brief description, where and what you want engraved, and the quantity. A representative will contact you with a quote and any aditional information you may need.
Why do I need an appointment for firearms engraving?
While we are in the process of obtaining a Federal Firearms License, it is against the law for any shop that works on firearms to hold them for longer than 24 hours without that license. We are experienced in custom and trust engraving on firearms and the standard wait time is 30-45 minutes depending on the engraving.